Help Desk

When you call our Help Desk hotline, you are connected to a “live” Help Desk consultant. In many cases, a consultant can help you resolve an issue over the phone, which minimizes on-site emergency calls and reduces your overall support costs. All incoming support requests are logged, tracked, and managed through our Help Desk system which also stores all historic information. Help Desk support is always just a phone-call away: The “live” Help Desk is available Monday through Friday, 8:30 a.m. to 5:30 p.m. CST. Off-hours support is available through our 24-hour dispatch service. NewSiteDesigns also offers and extended (24/7) "live coverage service" for "live help desk support".